Program Description
Love your stay.
Loyalty made simple.
Rewards Program
Classic Member- After 5 nights-Annual
- 5% off direct bookings- *Stacks with PROMOS
- Complimentary room upgrade (when available)
- Early check-in & late check-out (when available)
- Welcome bag upon arrival
Preferred Guest- After 10 nights- Annual
- 10% off direct bookings- *Stacks with PROMOS
- Complimentary room upgrade (when available)
- Early check-in & late check-out (when available)
- Welcome bag upon arrival
Elite Traveler- After 15 nights- Annual
- 15% off direct bookings- *Stacks with PROMOS
- Complimentary room upgrade (when available)
- Guaranteed early check-in & late check-out
- Welcome bag upon arrival
EXCLUSIONS, CONDITIONS, AND TERMS
- Excludes Economy and Comfort Rooms
- Accumulation of nights applies only to the actual guest and is non-transferable.
- * Excludes Early Booking Promo
- Your anniversary date is the day you joined the program, and each year we review your total qualifying nights to determine your tier for the new year. However, when you reach a new tier during the year, you keep that tier for 12 months from the date you earned it, even if your annual review falls lower.
Program subject to change. Memebers will be informed of any changes to the program 30 days prior.
Member Perks
Thoughtful benefits designed to make every return to ALAJUELA CITY Hotel & Guest House feel personal, appreciated, and a little extra special.
- “Welcome Home” Goodie Bag: A small treat on arrival to say we’re happy you’re back.
- Personalized Thank-You Notes: Welcome card for returning guests.
- Priority Requests: First consideration for early check-in, late check-out, or special bed-type requests.
- Room Upgrade Priority: Complimentary upgrade whenever available.
- Birthday or Anniversary Recognition: Celebrate with a complimentary drink.
- Complimentary Laundry Credit: One small laundry load (5 pounds) per stay (two night minimum).
- “Refer a Friend” Reward: Share the love — members earn rewards for referring new direct-booking guests.
Book your stay with us and enjoy the perks of our Guest Loyalty Program.
We’re always here to make your experience comfortable, easy, and rewarding!
We look forward to welcoming you back again and again!